Privacy Policy
This Privacy Policy explains how My Near Helper may collect, use, store and protect information when you access our website or use our services.
My Near Helper respects the privacy of customers, service professionals and website visitors. By using our website, booking form, registration pages, tracking services or contact facilities, you agree to the practices described in this Privacy Policy.
Information We May Collect
We may collect information that you provide directly when you submit a booking, register as a helper, contact us, submit feedback or use other website features.
- Name, mobile number, alternate mobile number and email address.
- Address, city, pincode and location information provided by you.
- Booking details, selected service, preferred date, time slot and service requirement.
- Helper registration information, professional skills, experience and service area.
- Complaints, reviews, feedback and messages sent through our website.
- Technical information such as browser type, device type, pages visited and general usage data.
How We Use Your Information
We may use collected information for the following purposes:
- To process, manage and track service requests.
- To connect customers with suitable service professionals.
- To communicate booking status, service updates and support messages.
- To review helper registrations and manage partner access.
- To respond to complaints, enquiries, reviews and feedback.
- To improve website performance, services and user experience.
- To help prevent fraud, misuse or unauthorised activity.
Information Sharing
We may share necessary service details with a suitable helper or service professional so that the requested service can be provided.
We may also use trusted service providers for website hosting, forms, data storage, communication, analytics or technical support.
Cookies and Website Technologies
Our website and services provided through Blogger, Google or other integrated tools may use cookies and similar technologies.
Cookies may help remember preferences, understand website usage, improve performance, prevent abuse and provide relevant features.
You may control or delete cookies through your browser settings. Some website features may not work correctly when cookies are disabled.
Data Security
We take reasonable steps to protect information from unauthorised access, misuse, alteration or disclosure.
However, no website, online transmission or storage method can be guaranteed to be completely secure. Users should avoid submitting unnecessary sensitive information through public forms or messages.
Data Retention
We may retain information for as long as reasonably necessary to process service requests, maintain business records, resolve disputes, prevent misuse and comply with applicable legal obligations.
Your Choices and Rights
Subject to applicable rules and verification, you may contact us to:
- Request access to personal information submitted by you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where retention is not necessary.
- Withdraw consent for optional communication.
- Ask questions about how your information is used.
Children’s Privacy
Our website is not designed for children to submit personal information independently. A parent or legal guardian should supervise any service request made for or involving a minor.
Third-Party Websites and Services
Our website may contain links to WhatsApp, Google Maps, Blogger, payment services or other third-party platforms. Their privacy practices are governed by their own policies. My Near Helper is not responsible for the privacy practices of unrelated third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, technology or legal requirements change. The updated version will be posted on this page with a revised effective date.
Contact Us About Privacy
Contact My Near Helper if you have a privacy question, correction request or data-related concern.