Customer & Helper Reward Policy
This policy explains eligibility, reward calculation, referrals, claims, expiry, verification and misuse prevention for My Near Helper customers and service partners.
1. Purpose of the Reward Programme
The My Near Helper Reward Programme is designed to encourage genuine repeat bookings, quality service completion, responsible referrals and long-term participation by customers and helpers.
2. Eligibility
Customer Eligibility
A customer must have an active account, valid mobile number, valid Customer ID and eligible completed or closed bookings recorded in the My Near Helper system.
Helper Eligibility
A helper must have an active approved profile, valid Helper ID, registered mobile number and eligible completed jobs recorded against the helper account.
3. Reward Calculation
- Only completed or closed and verified bookings or jobs are considered.
- Monthly, quarterly, yearly and lifetime totals are calculated from eligible records in the system.
- Cancelled, rejected, duplicate, refunded, fraudulent or incomplete transactions are not eligible.
- Reward targets, thresholds and amounts may be changed by My Near Helper from time to time.
4. Loyalty and Partner Levels
Bronze
Entry level for newly eligible customers or helpers.
Silver
Available after meeting the configured minimum completed-order or completed-job target.
Gold
Available after reaching a higher verified activity or value threshold.
Platinum
Premium level for highly active and consistently eligible customers or helpers.
5. Referral Reward Policy
- The referred person must be new to the relevant programme.
- Self-referrals and duplicate mobile numbers are not permitted.
- A referral reward is normally approved only after the referred person completes the required verification or eligible booking/job condition.
- My Near Helper may reject referrals that are incomplete, duplicate, misleading or suspicious.
6. Offer Claim Policy
- The offer must be active and the customer must meet all eligibility conditions.
- The booking ID must belong to the customer and must have eligible completed or closed status.
- The same offer cannot be claimed more than once for the same booking unless specifically permitted.
- All claims remain subject to admin review and final approval.
7. Reward Credit and Redemption
- Approved rewards are recorded in the Reward Ledger.
- Rewards may be issued as wallet credit, discount, incentive or another benefit decided by My Near Helper.
- Rewards are non-transferable and cannot normally be exchanged for cash.
- Redemption may require identity, booking or helper verification.
8. Reward Expiry
Rewards may have a fixed validity period. Unused rewards may expire automatically after the configured expiry date. Expired rewards cannot normally be restored.
9. Misuse, Fraud and Cancellation
- Creating false bookings, referrals, identities or accounts is prohibited.
- My Near Helper may suspend, cancel or reverse rewards where misuse or incorrect credit is identified.
- Accounts involved in repeated misuse may be restricted or permanently blocked.
10. Changes to the Policy
My Near Helper may modify reward amounts, eligibility conditions, offer periods, expiry rules or programme availability. Updated terms may apply from the date they are published.
11. Frequently Asked Questions
When will my reward be credited?
Rewards are credited after eligibility checks and admin approval. Processing time may vary depending on the type of reward.
Why is my offer locked?
An offer may remain locked until the required booking count, job count, value target or verification condition is completed.
Can I combine two offers?
Offers cannot always be combined. The applicable offer terms and admin decision will determine eligibility.