Policy for Professional Helpers Joining My Near Helper Service
My Near Helper welcomes skilled, reliable, and responsible professionals who wish to provide services to customers through our platform. Every helper who joins must follow the standards below to maintain trust, safety, and high-quality service.
1. Eligibility and Registration
- The helper must be at least 18 years old and legally allowed to work.
- The helper must provide correct personal details, contact information, service category, experience details, and required identity documents.
- Any false information, fake document, or misleading profile may lead to immediate rejection or removal from the service.
2. Professional Conduct
- The helper must behave politely, respectfully, and professionally with every customer.
- The helper must arrive on time and inform the customer or company in advance if there is any delay.
- The helper must wear clean and appropriate clothing while attending service calls.
- The helper must not use abusive language, argue unnecessarily, or create any unsafe situation.
3. Service Quality
- The helper must accept only those jobs that match their skill, experience, and ability.
- The helper must complete work carefully, honestly, and according to customer requirements.
- The helper must use proper tools, materials, and safety practices for the assigned work.
- If a job cannot be completed, the helper must clearly explain the reason to the customer and My Near Helper team.
4. Customer Safety and Privacy
- The helper must respect the customer's home, workplace, property, and privacy.
- The helper must not share customer details, phone numbers, addresses, photos, or service information with anyone else.
- The helper must not take photos or videos at the service location without customer permission.
- The helper must not damage, misuse, or remove any customer property.
5. Payment and Charges
- The helper must follow the pricing, payment, commission, and settlement rules decided by My Near Helper.
- The helper must not demand extra money from the customer without prior approval.
- Any additional work or extra cost must be clearly explained and approved before starting.
6. Attendance and Job Acceptance
- The helper must respond to job requests within a reasonable time.
- After accepting a job, the helper must not cancel without a valid reason.
- Repeated late arrival, cancellation, or unavailability may affect future job assignments.
7. Prohibited Activities
- The helper must not consume alcohol, tobacco, or illegal substances during service duty.
- The helper must not ask customers for personal favors, loans, gifts, or direct private work outside the platform.
- The helper must not threaten, harass, cheat, overcharge, or misbehave with any customer or company representative.
8. Verification and Monitoring
- My Near Helper may verify documents, experience, address, background, customer reviews, and service quality at any time.
- The helper agrees to cooperate with verification, complaint review, and quality-check processes.
9. Complaints and Disciplinary Action
- Customer complaints will be reviewed fairly by My Near Helper.
- Depending on the seriousness of the issue, action may include warning, temporary suspension, payment hold, removal from the platform, or legal action.
10. Agreement
By joining My Near Helper, the professional helper confirms that they have read, understood, and agreed to follow this policy and all future updates issued by the company.
Note: My Near Helper may update this policy from time to time to improve safety, service quality, and customer trust.
My Near Helper Service में जुड़ने वाले Professional Helpers के लिए Policy
My Near Helper उन कुशल, भरोसेमंद और जिम्मेदार professionals का स्वागत करता है जो हमारे platform के माध्यम से customers को service देना चाहते हैं। हर helper को trust, safety और high-quality service बनाए रखने के लिए नीचे दिए गए नियमों का पालन करना जरूरी है।
1. पात्रता और Registration
- Helper की उम्र कम से कम 18 साल होनी चाहिए और काम करने की कानूनी अनुमति होनी चाहिए।
- Helper को सही personal details, contact information, service category, experience details और जरूरी identity documents देने होंगे।
- गलत जानकारी, fake document या misleading profile मिलने पर registration reject या service से removal किया जा सकता है।
2. Professional व्यवहार
- Helper को हर customer के साथ polite, respectful और professional तरीके से व्यवहार करना होगा।
- Helper को समय पर पहुंचना होगा और delay होने पर customer या company को पहले से inform करना होगा।
- Service call के दौरान helper को साफ और appropriate कपड़े पहनने होंगे।
- Helper abusive language, unnecessary argument या unsafe situation नहीं बनाएगा।
3. Service Quality
- Helper केवल वही job accept करे जिसके लिए उसके पास skill, experience और ability हो।
- Helper काम को carefully, honestly और customer requirement के अनुसार complete करेगा।
- Assigned work के लिए proper tools, materials और safety practices का उपयोग करना होगा।
- अगर job complete नहीं हो सकती, तो helper customer और My Near Helper team को clear reason बताएगा।
4. Customer Safety और Privacy
- Helper customer के घर, workplace, property और privacy का सम्मान करेगा।
- Helper customer की details, phone number, address, photos या service information किसी और के साथ share नहीं करेगा।
- Customer की permission के बिना service location पर photo या video नहीं लिया जाएगा।
- Helper customer की property को damage, misuse या remove नहीं करेगा।
5. Payment और Charges
- Helper को My Near Helper द्वारा तय pricing, payment, commission और settlement rules follow करने होंगे।
- Helper prior approval के बिना customer से extra money demand नहीं करेगा।
- Additional work या extra cost शुरू करने से पहले clear explain और approve करवाना जरूरी है।
6. Attendance और Job Acceptance
- Helper job request का reasonable time में response देगा।
- Job accept करने के बाद valid reason के बिना cancellation नहीं करेगा।
- Repeated late arrival, cancellation या unavailability future job assignments को affect कर सकती है।
7. प्रतिबंधित Activities
- Helper service duty के दौरान alcohol, tobacco या illegal substances consume नहीं करेगा।
- Helper customer से personal favors, loans, gifts या platform के बाहर direct private work नहीं मांगेगा।
- Helper किसी customer या company representative को threaten, harass, cheat, overcharge या misbehave नहीं करेगा।
8. Verification और Monitoring
- My Near Helper किसी भी समय documents, experience, address, background, customer reviews और service quality verify कर सकता है।
- Helper verification, complaint review और quality-check process में cooperate करेगा।
9. Complaints और Disciplinary Action
- Customer complaints की fair review My Near Helper द्वारा की जाएगी।
- Issue की seriousness के अनुसार warning, temporary suspension, payment hold, platform से removal या legal action लिया जा सकता है।
10. Agreement
My Near Helper से जुड़कर professional helper confirm करता है कि उसने यह policy पढ़ी, समझी और company द्वारा future में जारी updates सहित सभी नियमों का पालन करने के लिए agree किया है।
Note: My Near Helper safety, service quality और customer trust बेहतर बनाने के लिए इस policy को समय-समय पर update कर सकता है।
My Near Helper Service માં જોડાતા Professional Helpers માટે Policy
My Near Helper કુશળ, વિશ્વસનીય અને જવાબદાર professionals નું સ્વાગત કરે છે, જે અમારા platform દ્વારા customers ને service આપવા ઇચ્છે છે. Trust, safety અને high-quality service જાળવવા માટે દરેક helper એ નીચેના નિયમોનું પાલન કરવું જરૂરી છે.
1. પાત્રતા અને Registration
- Helper ની ઉંમર ઓછામાં ઓછી 18 વર્ષ હોવી જોઈએ અને કામ કરવાની કાનૂની પરવાનગી હોવી જોઈએ.
- Helper એ સાચી personal details, contact information, service category, experience details અને જરૂરી identity documents આપવા પડશે.
- ખોટી માહિતી, fake document અથવા misleading profile મળ્યા પર registration reject અથવા service માંથી removal થઈ શકે છે.
2. Professional વર્તન
- Helper એ દરેક customer સાથે polite, respectful અને professional રીતે વર્તવું પડશે.
- Helper એ સમયસર પહોંચવું પડશે અને delay થાય તો customer અથવા company ને અગાઉથી inform કરવું પડશે.
- Service call દરમિયાન helper એ સ્વચ્છ અને યોગ્ય કપડાં પહેરવા પડશે.
- Helper abusive language, unnecessary argument અથવા unsafe situation નહીં બનાવે.
3. Service Quality
- Helper એ માત્ર તે જ job accept કરવી જોઈએ જે માટે તેના પાસે skill, experience અને ability હોય.
- Helper કામ carefully, honestly અને customer requirement મુજબ complete કરશે.
- Assigned work માટે proper tools, materials અને safety practices નો ઉપયોગ કરવો પડશે.
- જો job complete ન થઈ શકે, તો helper customer અને My Near Helper team ને clear reason જણાવશે.
4. Customer Safety અને Privacy
- Helper customer ના ઘર, workplace, property અને privacy નો સન્માન કરશે.
- Helper customer details, phone number, address, photos અથવા service information કોઈને share નહીં કરે.
- Customer ની permission વગર service location પર photo અથવા video નહીં લેવાય.
- Helper customer ની property ને damage, misuse અથવા remove નહીં કરે.
5. Payment અને Charges
- Helper એ My Near Helper દ્વારા નક્કી કરેલા pricing, payment, commission અને settlement rules follow કરવા પડશે.
- Helper prior approval વગર customer પાસે extra money demand નહીં કરે.
- Additional work અથવા extra cost શરૂ કરતા પહેલા clear explain અને approve કરાવવું જરૂરી છે.
6. Attendance અને Job Acceptance
- Helper job request નો reasonable time માં response આપશે.
- Job accept કર્યા પછી valid reason વગર cancellation નહીં કરે.
- Repeated late arrival, cancellation અથવા unavailability future job assignments ને affect કરી શકે છે.
7. પ્રતિબંધિત Activities
- Helper service duty દરમિયાન alcohol, tobacco અથવા illegal substances consume નહીં કરે.
- Helper customer પાસેથી personal favors, loans, gifts અથવા platform બહાર direct private work નહીં માંગે.
- Helper કોઈ customer અથવા company representative ને threaten, harass, cheat, overcharge અથવા misbehave નહીં કરે.
8. Verification અને Monitoring
- My Near Helper કોઈપણ સમયે documents, experience, address, background, customer reviews અને service quality verify કરી શકે છે.
- Helper verification, complaint review અને quality-check process માં cooperate કરશે.
9. Complaints અને Disciplinary Action
- Customer complaints ની fair review My Near Helper દ્વારા કરવામાં આવશે.
- Issue ની seriousness મુજબ warning, temporary suspension, payment hold, platform માંથી removal અથવા legal action થઈ શકે છે.
10. Agreement
My Near Helper સાથે જોડાઈને professional helper confirm કરે છે કે તેણે આ policy વાંચી, સમજી અને company દ્વારા future માં આપવામાં આવતા updates સહિત તમામ નિયમોનું પાલન કરવા agree કર્યું છે.
Note: My Near Helper safety, service quality અને customer trust સુધારવા માટે આ policy સમયાંતરે update કરી શકે છે.