Customer Policy and Terms & Conditions
These Customer Terms and Conditions apply to all customers who book, use, or receive services through My Near Helper. By placing a service request, the customer agrees to follow this policy and cooperate with My Near Helper and its assigned professional helpers.
1. Service Booking
- The customer must provide correct name, phone number, address, service category, preferred date, preferred time, and clear service details.
- The customer is responsible for ensuring that the service location is accessible, safe, and ready for the assigned helper.
- My Near Helper may accept, reject, reschedule, or cancel a booking based on helper availability, service area, safety concerns, or operational reasons.
2. Customer Responsibilities
- The customer must treat helpers and company representatives with respect, patience, and professional behavior.
- The customer must explain the required work honestly and must not hide important information related to risk, damage, material condition, or access restrictions.
- The customer must keep valuable, private, or sensitive items safely before the helper arrives.
- The customer should inspect the completed work before the helper leaves the service location.
3. Service Charges and Payment
- The customer agrees to pay the service charge, inspection charge, material cost, convenience fee, cancellation charge, or any other applicable charge communicated by My Near Helper.
- Any additional work, spare part, material, or extra time may require additional payment after customer approval.
- The customer must not make unauthorized private payment arrangements with helpers outside the platform.
- Payment must be completed through the approved method shared by My Near Helper or as instructed at the time of booking.
4. Cancellation, Rescheduling, and Delay
- The customer must inform My Near Helper as early as possible if they want to cancel or reschedule a booking.
- A cancellation or visit charge may apply if the helper has already started travel, reached the location, or reserved time for the booking.
- Service timing may be affected by traffic, weather, helper availability, emergency work, or other practical conditions.
5. Safety and Access
- The customer must provide safe working conditions, proper access, and necessary permission to perform the service.
- The customer must not ask the helper to perform illegal, unsafe, abusive, or unrelated work.
- If the location is unsafe, the helper may refuse or stop the service and report the matter to My Near Helper.
6. Materials, Parts, and Warranty
- Charges for materials, parts, replacements, and consumables are separate unless clearly included in the service price.
- Warranty, if any, will apply only as specifically mentioned by My Near Helper or the product manufacturer.
- No warranty will apply for customer-provided parts, old damaged items, misuse, third-party work, hidden defects, or problems not related to the service performed.
7. Customer Privacy
- My Near Helper will use customer information only for booking, service delivery, communication, payment, support, safety, and quality purposes.
- The customer agrees that necessary booking details may be shared with the assigned helper for service completion.
- Customers must not misuse helper contact details, identity details, photos, or personal information.
8. Complaints and Support
- Any complaint about service quality, helper behavior, payment, delay, or damage must be reported to My Near Helper as soon as possible.
- My Near Helper will review complaints fairly using booking records, customer feedback, helper statements, photos, or other relevant information.
- Resolution may include correction, re-visit, partial refund, warning to helper, or other action decided by My Near Helper.
9. Limitation of Liability
- My Near Helper works to connect customers with professional helpers and improve service quality, but service results may depend on site condition, item condition, customer instructions, and availability of materials.
- My Near Helper will not be responsible for pre-existing damage, hidden defects, customer-provided wrong information, customer negligence, force majeure events, or work done outside the official booking process.
- The customer must not directly hire, engage, or continue work with the helper outside the platform for the same service without My Near Helper approval.
10. Prohibited Customer Conduct
- The customer must not abuse, threaten, harass, discriminate against, or physically harm any helper or company representative.
- The customer must not request false bills, illegal work, unsafe work, free extra work, or service outside the booked scope without approval.
- Violation of this policy may result in cancellation, refusal of future service, account blocking, recovery of charges, or legal action.
11. Agreement
By booking or using My Near Helper services, the customer confirms that they have read, understood, and agreed to these Customer Terms and Conditions and all future updates issued by the company.
Note: My Near Helper may update this policy from time to time to improve safety, service quality, payment clarity, and customer trust.
Customer Policy और Terms & Conditions
यह Customer Terms and Conditions उन सभी customers पर लागू होती हैं जो My Near Helper के माध्यम से service book, use या receive करते हैं। Service request करने पर customer इस policy को follow करने और My Near Helper तथा assigned professional helper के साथ cooperate करने के लिए agree करता है।
1. Service Booking
- Customer को सही name, phone number, address, service category, preferred date, preferred time और clear service details देनी होंगी।
- Customer की responsibility है कि service location accessible, safe और assigned helper के लिए ready हो।
- My Near Helper helper availability, service area, safety concerns या operational reasons के आधार पर booking accept, reject, reschedule या cancel कर सकता है।
2. Customer Responsibilities
- Customer helpers और company representatives के साथ respect, patience और professional behavior रखेगा।
- Customer required work को honestly explain करेगा और risk, damage, material condition या access restrictions से जुड़ी important information नहीं छिपाएगा।
- Helper के आने से पहले customer valuable, private या sensitive items सुरक्षित रखेगा।
- Helper के service location छोड़ने से पहले customer completed work inspect करे।
3. Service Charges और Payment
- Customer My Near Helper द्वारा बताए गए service charge, inspection charge, material cost, convenience fee, cancellation charge या अन्य applicable charge pay करने के लिए agree करता है।
- Additional work, spare part, material या extra time के लिए customer approval के बाद additional payment लग सकता है।
- Customer platform के बाहर helper के साथ unauthorized private payment arrangement नहीं करेगा।
- Payment My Near Helper द्वारा approved method या booking के समय दिए गए instruction के अनुसार पूरा करना होगा।
4. Cancellation, Rescheduling और Delay
- Customer cancellation या rescheduling के लिए My Near Helper को जितना जल्दी हो सके inform करेगा।
- अगर helper travel शुरू कर चुका है, location पर पहुंच चुका है या booking के लिए time reserve कर चुका है, तो cancellation या visit charge apply हो सकता है।
- Service timing traffic, weather, helper availability, emergency work या practical conditions से affect हो सकती है।
5. Safety और Access
- Customer safe working conditions, proper access और service perform करने के लिए necessary permission provide करेगा।
- Customer helper से illegal, unsafe, abusive या unrelated work करने के लिए नहीं कहेगा।
- अगर location unsafe है, तो helper service refuse या stop कर सकता है और My Near Helper को report कर सकता है।
6. Materials, Parts और Warranty
- Materials, parts, replacements और consumables के charges अलग होंगे, जब तक service price में clearly included न हो।
- Warranty, यदि कोई हो, केवल My Near Helper या product manufacturer द्वारा specifically mentioned होने पर लागू होगी।
- Customer-provided parts, old damaged items, misuse, third-party work, hidden defects या performed service से unrelated problems पर warranty apply नहीं होगी।
7. Customer Privacy
- My Near Helper customer information का उपयोग केवल booking, service delivery, communication, payment, support, safety और quality purposes के लिए करेगा।
- Customer agree करता है कि service completion के लिए necessary booking details assigned helper के साथ share की जा सकती हैं।
- Customers helper contact details, identity details, photos या personal information का misuse नहीं करेंगे।
8. Complaints और Support
- Service quality, helper behavior, payment, delay या damage से जुड़ी complaint जल्द से जल्द My Near Helper को report करनी होगी।
- My Near Helper booking records, customer feedback, helper statements, photos या अन्य relevant information के आधार पर complaints की fair review करेगा।
- Resolution में correction, re-visit, partial refund, helper warning या My Near Helper द्वारा तय अन्य action शामिल हो सकते हैं।
9. Limitation of Liability
- My Near Helper customers को professional helpers से connect करने और service quality improve करने का काम करता है, लेकिन service result site condition, item condition, customer instructions और material availability पर depend कर सकता है।
- My Near Helper pre-existing damage, hidden defects, customer-provided wrong information, customer negligence, force majeure events या official booking process के बाहर किए गए work के लिए responsible नहीं होगा।
- Customer My Near Helper approval के बिना same service के लिए helper को platform के बाहर directly hire, engage या continue नहीं करेगा।
10. Prohibited Customer Conduct
- Customer किसी helper या company representative को abuse, threaten, harass, discriminate या physically harm नहीं करेगा।
- Customer false bills, illegal work, unsafe work, free extra work या booked scope के बाहर service बिना approval request नहीं करेगा।
- इस policy का violation होने पर cancellation, future service refusal, account blocking, charges recovery या legal action लिया जा सकता है।
11. Agreement
My Near Helper services book या use करके customer confirm करता है कि उसने यह Customer Terms and Conditions पढ़ी, समझी और company द्वारा future में जारी updates सहित सभी नियमों को agree किया है।
Note: My Near Helper safety, service quality, payment clarity और customer trust बेहतर बनाने के लिए इस policy को समय-समय पर update कर सकता है।
Customer Policy અને Terms & Conditions
આ Customer Terms and Conditions તે તમામ customers પર લાગુ પડે છે, જે My Near Helper દ્વારા service book, use અથવા receive કરે છે. Service request કરતા customer આ policy follow કરવા અને My Near Helper તથા assigned professional helper સાથે cooperate કરવા agree કરે છે.
1. Service Booking
- Customer એ સાચું name, phone number, address, service category, preferred date, preferred time અને clear service details આપવી પડશે.
- Customer ની responsibility છે કે service location accessible, safe અને assigned helper માટે ready હોય.
- My Near Helper helper availability, service area, safety concerns અથવા operational reasons આધારે booking accept, reject, reschedule અથવા cancel કરી શકે છે.
2. Customer Responsibilities
- Customer helpers અને company representatives સાથે respect, patience અને professional behavior રાખશે.
- Customer required work honestly explain કરશે અને risk, damage, material condition અથવા access restrictions સંબંધિત important information નહીં છુપાવે.
- Helper આવતાં પહેલાં customer valuable, private અથવા sensitive items સુરક્ષિત રાખશે.
- Helper service location છોડે તે પહેલાં customer completed work inspect કરે.
3. Service Charges અને Payment
- Customer My Near Helper દ્વારા જણાવેલા service charge, inspection charge, material cost, convenience fee, cancellation charge અથવા અન્ય applicable charge pay કરવા agree કરે છે.
- Additional work, spare part, material અથવા extra time માટે customer approval પછી additional payment લાગી શકે છે.
- Customer platform બહાર helper સાથે unauthorized private payment arrangement નહીં કરે.
- Payment My Near Helper દ્વારા approved method અથવા booking સમયે આપેલા instruction મુજબ complete કરવું પડશે.
4. Cancellation, Rescheduling અને Delay
- Customer cancellation અથવા rescheduling માટે My Near Helper ને શક્ય તેટલું વહેલું inform કરશે.
- જો helper travel શરૂ કરી ચૂક્યો હોય, location પર પહોંચી ચૂક્યો હોય અથવા booking માટે time reserve કરી ચૂક્યો હોય, તો cancellation અથવા visit charge apply થઈ શકે છે.
- Service timing traffic, weather, helper availability, emergency work અથવા practical conditions થી affect થઈ શકે છે.
5. Safety અને Access
- Customer safe working conditions, proper access અને service perform કરવા માટે necessary permission provide કરશે.
- Customer helper ને illegal, unsafe, abusive અથવા unrelated work કરવા માટે નહીં કહે.
- જો location unsafe હોય, તો helper service refuse અથવા stop કરી શકે છે અને My Near Helper ને report કરી શકે છે.
6. Materials, Parts અને Warranty
- Materials, parts, replacements અને consumables ના charges અલગ હશે, જ્યાં સુધી service price માં clearly included ન હોય.
- Warranty, જો હોય, તો માત્ર My Near Helper અથવા product manufacturer દ્વારા specifically mentioned હોય ત્યારે લાગુ પડશે.
- Customer-provided parts, old damaged items, misuse, third-party work, hidden defects અથવા performed service થી unrelated problems પર warranty apply નહીં થાય.
7. Customer Privacy
- My Near Helper customer information નો ઉપયોગ માત્ર booking, service delivery, communication, payment, support, safety અને quality purposes માટે કરશે.
- Customer agree કરે છે કે service completion માટે necessary booking details assigned helper સાથે share કરી શકાય છે.
- Customers helper contact details, identity details, photos અથવા personal information નો misuse નહીં કરે.
8. Complaints અને Support
- Service quality, helper behavior, payment, delay અથવા damage સંબંધિત complaint શક્ય તેટલી વહેલી My Near Helper ને report કરવી પડશે.
- My Near Helper booking records, customer feedback, helper statements, photos અથવા અન્ય relevant information આધારે complaints ની fair review કરશે.
- Resolution માં correction, re-visit, partial refund, helper warning અથવા My Near Helper દ્વારા નક્કી કરાયેલ અન્ય action હોઈ શકે છે.
9. Limitation of Liability
- My Near Helper customers ને professional helpers સાથે connect કરવા અને service quality improve કરવાનું કામ કરે છે, પરંતુ service result site condition, item condition, customer instructions અને material availability પર depend કરી શકે છે.
- My Near Helper pre-existing damage, hidden defects, customer-provided wrong information, customer negligence, force majeure events અથવા official booking process બહાર કરવામાં આવેલા work માટે responsible નહીં હોય.
- Customer My Near Helper approval વગર same service માટે helper ને platform બહાર directly hire, engage અથવા continue નહીં કરે.
10. Prohibited Customer Conduct
- Customer કોઈ helper અથવા company representative ને abuse, threaten, harass, discriminate અથવા physically harm નહીં કરે.
- Customer false bills, illegal work, unsafe work, free extra work અથવા booked scope બહાર service approval વગર request નહીં કરે.
- આ policy નું violation થાય તો cancellation, future service refusal, account blocking, charges recovery અથવા legal action થઈ શકે છે.
11. Agreement
My Near Helper services book અથવા use કરીને customer confirm કરે છે કે તેણે આ Customer Terms and Conditions વાંચી, સમજી અને company દ્વારા future માં આપવામાં આવતા updates સહિત તમામ rules agree કર્યા છે.
Note: My Near Helper safety, service quality, payment clarity અને customer trust સુધારવા માટે આ policy સમયાંતરે update કરી શકે છે.