Anti-Discrimination Policy
My Near Helper is committed to providing a safe, respectful, and fair service environment for all customers, professional helpers, employees, and representatives. Discrimination, harassment, abuse, or unfair treatment is not allowed on our platform.
1. Equal Respect for Everyone
- Every customer, helper, and company representative must be treated with dignity, respect, and fairness.
- No person may be denied service, mistreated, insulted, or treated differently because of their personal identity or background.
- This policy applies before, during, and after every service booking or platform interaction.
2. Protected Characteristics
- Discrimination is strictly prohibited on the basis of religion, caste, race, color, ethnicity, nationality, language, region, gender, sex, sexual orientation, gender identity, marital status, pregnancy, disability, medical condition, age, economic status, occupation, or any other protected or personal characteristic.
- Customers and helpers must not make offensive comments, jokes, demands, or refusals based on any of the above characteristics.
3. Customer Responsibilities
- Customers must not refuse, cancel, insult, threaten, or harass a helper because of the helper's identity, background, language, caste, religion, gender, appearance, or personal status.
- Customers must not ask My Near Helper to assign or remove a helper based on discriminatory preferences.
- Customers must provide a safe and respectful workplace for the helper during the service.
4. Helper Responsibilities
- Helpers must not refuse, delay, reduce quality, overcharge, insult, threaten, or harass a customer because of the customer's identity, background, language, caste, religion, gender, appearance, or personal status.
- Helpers must provide the same professional service standard to every eligible customer.
- Helpers must not ask personal questions or make comments that are unrelated to the service and may make the customer uncomfortable.
5. Harassment and Abusive Behavior
- Abusive language, hate speech, physical intimidation, sexual harassment, bullying, threats, or humiliation are strictly prohibited.
- Any unsafe or disrespectful behavior may result in immediate cancellation of service and further action by My Near Helper.
6. Service Refusal for Safety
- A helper may refuse or stop service if the location is unsafe, illegal work is requested, payment rules are violated, or the customer behaves abusively.
- A customer may report or stop service if the helper behaves abusively, appears unsafe, refuses reasonable service duties, or violates this policy.
- Safety-based refusal must not be used as an excuse for discrimination.
7. Reporting a Violation
- Customers and helpers should report discrimination, harassment, or abusive behavior to My Near Helper as soon as possible.
- Reports should include booking details, date, time, location, description of the incident, names of involved persons, and any available proof such as messages, photos, or call records.
- My Near Helper will review complaints fairly and confidentially as far as reasonably possible.
8. Action for Violation
- Depending on the seriousness of the violation, My Near Helper may issue a warning, cancel a booking, suspend access, block an account, remove a helper from the platform, hold payments where permitted, or take legal action.
- Repeated or serious violations may lead to permanent removal from My Near Helper services.
9. No Retaliation
- No customer, helper, or company representative may punish, threaten, or take revenge against anyone for making a genuine complaint or cooperating in an investigation.
- False complaints made intentionally may also lead to action under company policy.
10. Agreement
By using or joining My Near Helper, customers and professional helpers confirm that they have read, understood, and agreed to follow this Anti-Discrimination Policy and all future updates issued by the company.
Note: My Near Helper may update this policy from time to time to maintain dignity, safety, fairness, and trust for everyone using the service.
Anti-Discrimination Policy
My Near Helper सभी customers, professional helpers, employees और representatives के लिए safe, respectful और fair service environment देने के लिए committed है। हमारे platform पर discrimination, harassment, abuse या unfair treatment allowed नहीं है।
1. सभी के लिए समान सम्मान
- हर customer, helper और company representative के साथ dignity, respect और fairness से व्यवहार करना जरूरी है।
- किसी व्यक्ति की personal identity या background के कारण service deny, mistreat, insult या different treatment नहीं किया जा सकता।
- यह policy हर service booking या platform interaction से पहले, दौरान और बाद में लागू होती है।
2. Protected Characteristics
- Religion, caste, race, color, ethnicity, nationality, language, region, gender, sex, sexual orientation, gender identity, marital status, pregnancy, disability, medical condition, age, economic status, occupation या किसी अन्य protected या personal characteristic के आधार पर discrimination strictly prohibited है।
- Customers और helpers ऊपर बताई गई किसी भी characteristic के आधार पर offensive comments, jokes, demands या refusals नहीं करेंगे।
3. Customer Responsibilities
- Customer helper की identity, background, language, caste, religion, gender, appearance या personal status के कारण helper को refuse, cancel, insult, threaten या harass नहीं करेगा।
- Customer My Near Helper से discriminatory preference के आधार पर helper assign या remove करने के लिए नहीं कहेगा।
- Customer service के दौरान helper को safe और respectful workplace provide करेगा।
4. Helper Responsibilities
- Helper customer की identity, background, language, caste, religion, gender, appearance या personal status के कारण service refuse, delay, low quality, overcharge, insult, threaten या harass नहीं करेगा।
- Helper हर eligible customer को same professional service standard देगा।
- Helper service से unrelated personal questions या comments नहीं करेगा, जिससे customer uncomfortable हो सकता है।
5. Harassment और Abusive Behavior
- Abusive language, hate speech, physical intimidation, sexual harassment, bullying, threats या humiliation strictly prohibited है।
- Unsafe या disrespectful behavior होने पर service तुरंत cancel हो सकती है और My Near Helper further action ले सकता है।
6. Safety के लिए Service Refusal
- अगर location unsafe है, illegal work request किया गया है, payment rules violate हुए हैं या customer abusive behavior करता है, तो helper service refuse या stop कर सकता है।
- अगर helper abusive behavior करता है, unsafe लगता है, reasonable service duties refuse करता है या इस policy का violation करता है, तो customer service stop या report कर सकता है।
- Safety-based refusal को discrimination के excuse के रूप में use नहीं किया जा सकता।
7. Violation Report करना
- Customers और helpers discrimination, harassment या abusive behavior को जितना जल्दी हो सके My Near Helper को report करें।
- Report में booking details, date, time, location, incident description, involved persons के names और available proof जैसे messages, photos या call records शामिल होने चाहिए।
- My Near Helper complaints की fair review करेगा और reasonably possible सीमा तक confidentiality maintain करेगा।
8. Violation पर Action
- Violation की seriousness के अनुसार My Near Helper warning, booking cancellation, access suspension, account blocking, helper removal, permitted payment hold या legal action ले सकता है।
- Repeated या serious violations पर My Near Helper services से permanent removal हो सकता है।
9. No Retaliation
- Genuine complaint करने या investigation में cooperate करने वाले व्यक्ति को कोई customer, helper या company representative punish, threaten या revenge नहीं करेगा।
- जानबूझकर की गई false complaints पर भी company policy के तहत action हो सकता है।
10. Agreement
My Near Helper use या join करके customers और professional helpers confirm करते हैं कि उन्होंने यह Anti-Discrimination Policy पढ़ी, समझी और company द्वारा future में जारी updates सहित इसका पालन करने के लिए agree किया है।
Note: My Near Helper dignity, safety, fairness और service trust बनाए रखने के लिए इस policy को समय-समय पर update कर सकता है।
Anti-Discrimination Policy
My Near Helper તમામ customers, professional helpers, employees અને representatives માટે safe, respectful અને fair service environment આપવા માટે committed છે. અમારા platform પર discrimination, harassment, abuse અથવા unfair treatment allowed નથી.
1. દરેક માટે સમાન સન્માન
- દરેક customer, helper અને company representative સાથે dignity, respect અને fairness થી વર્તવું જરૂરી છે.
- કોઈ વ્યક્તિની personal identity અથવા background ના કારણે service deny, mistreat, insult અથવા different treatment કરી શકાશે નહીં.
- આ policy દરેક service booking અથવા platform interaction પહેલાં, દરમિયાન અને પછી લાગુ પડે છે.
2. Protected Characteristics
- Religion, caste, race, color, ethnicity, nationality, language, region, gender, sex, sexual orientation, gender identity, marital status, pregnancy, disability, medical condition, age, economic status, occupation અથવા કોઈપણ protected કે personal characteristic ના આધારે discrimination strictly prohibited છે.
- Customers અને helpers ઉપર જણાવેલી કોઈપણ characteristic ના આધારે offensive comments, jokes, demands અથવા refusals નહીં કરે.
3. Customer Responsibilities
- Customer helper ની identity, background, language, caste, religion, gender, appearance અથવા personal status ના કારણે helper ને refuse, cancel, insult, threaten અથવા harass નહીં કરે.
- Customer My Near Helper ને discriminatory preference ના આધારે helper assign અથવા remove કરવા માટે નહીં કહે.
- Customer service દરમિયાન helper માટે safe અને respectful workplace provide કરશે.
4. Helper Responsibilities
- Helper customer ની identity, background, language, caste, religion, gender, appearance અથવા personal status ના કારણે service refuse, delay, low quality, overcharge, insult, threaten અથવા harass નહીં કરે.
- Helper દરેક eligible customer ને same professional service standard આપશે.
- Helper service થી unrelated personal questions અથવા comments નહીં કરે, જેનાથી customer uncomfortable થઈ શકે.
5. Harassment અને Abusive Behavior
- Abusive language, hate speech, physical intimidation, sexual harassment, bullying, threats અથવા humiliation strictly prohibited છે.
- Unsafe અથવા disrespectful behavior થાય તો service તરત cancel થઈ શકે છે અને My Near Helper further action લઈ શકે છે.
6. Safety માટે Service Refusal
- જો location unsafe હોય, illegal work request કરાયું હોય, payment rules violate થયા હોય અથવા customer abusive behavior કરે, તો helper service refuse અથવા stop કરી શકે છે.
- જો helper abusive behavior કરે, unsafe લાગે, reasonable service duties refuse કરે અથવા આ policy નું violation કરે, તો customer service stop અથવા report કરી શકે છે.
- Safety-based refusal ને discrimination ના excuse તરીકે use કરી શકાશે નહીં.
7. Violation Report કરવું
- Customers અને helpers discrimination, harassment અથવા abusive behavior શક્ય તેટલું વહેલું My Near Helper ને report કરે.
- Report માં booking details, date, time, location, incident description, involved persons ના names અને available proof જેમ કે messages, photos અથવા call records હોવા જોઈએ.
- My Near Helper complaints ની fair review કરશે અને reasonably possible મર્યાદા સુધી confidentiality maintain કરશે.
8. Violation પર Action
- Violation ની seriousness મુજબ My Near Helper warning, booking cancellation, access suspension, account blocking, helper removal, permitted payment hold અથવા legal action લઈ શકે છે.
- Repeated અથવા serious violations પર My Near Helper services માંથી permanent removal થઈ શકે છે.
9. No Retaliation
- Genuine complaint કરનાર અથવા investigation માં cooperate કરનાર વ્યક્તિ સામે કોઈ customer, helper અથવા company representative punish, threaten અથવા revenge નહીં કરે.
- જાણબૂઝીને કરેલી false complaints પર પણ company policy હેઠળ action થઈ શકે છે.
10. Agreement
My Near Helper use અથવા join કરીને customers અને professional helpers confirm કરે છે કે તેમણે આ Anti-Discrimination Policy વાંચી, સમજી અને company દ્વારા future માં આપાતા updates સહિત તેનું પાલન કરવા agree કર્યું છે.
Note: My Near Helper dignity, safety, fairness અને service trust જાળવવા માટે આ policy સમયાંતરે update કરી શકે છે.